Postbank was established primarily to encourage thrift and mobilize savings, and has carried out this mandate successfully, through expansion of its outreach and development of products and services that meet the expectations of its customers.

In 2008, the bank rolled out a new service delivery system-The New Business Model - that enables the customer to use a Debit card to transact both at the Point of Sale Terminals and ATM machines. In this system, we offer paperless banking as no forms are completed for debit and credit card transaction. The card and PIN number are all you will need to make a transaction. 

As a savings bank we offer 25 products and services including savings accounts for businessmen, salary payments, the youth, pensioners and children. We also sell stocks at the Nairobi stock exchange on agency basis for individual and household savers; safe custody and international money transfer services such as Western Union, MoneyGram and M-Pesa. Postbank also offers credit access through the Postbank Visa Card. Postbank customers can now access banking services at their convenience by using the SMS banking service.

The bank is also engaged in a variety of programs. One of them is the Junior Achievement Job shadow. In this program, young boys and girls from different schools in Kenya visit the bank to learn more about the working environment and to get a glimpse of what happens around the Business world. The Students in Free Enterprise is another program supported by the bank that encourages college students on business skills and how to become entrepreneurs.

Postbank is ISO 9001:2008 certified in line with initiatives by the bank to improve service quality to our customers within the requirements by the Ministry of Finance. To our customers, this means quality of services and high standards that meet their expectations. Postbank also has a  service charter that entails the banks commitment to high standard of service in all aspect of business and initiatives feedback from those who use our services.